Shipping policy
Shipping Policy
Thank you for shopping with us at Woven Official! We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below:
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- During high-demand periods or sales, processing may take slightly longer.
- You will receive a confirmation email once your order has been shipped, including tracking information.
Shipping Within Australia
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping fees will be calculated at checkout based on your location and selected delivery method.
International Shipping
- We ship worldwide!
- Delivery timeframes vary depending on the destination, but typically range between 7–21 business days.
- International shipping rates are calculated at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this to follow your parcel’s journey.
Delivery Issues
- Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to the wrong address.
- If your package is marked as delivered but you haven’t received it, please contact the courier directly first. If you’re still having trouble, feel free to reach out to us.
Lost or Damaged Packages
- If your parcel is lost or arrives damaged, please contact us at contactwovenofficial@gmail.com within 7 days of delivery.
- We will work with the courier and do our best to resolve the issue promptly.