Refund policy
Woven Returns & Exchange Policy
At Woven, we want you to love your purchase. If for any reason you are not completely satisfied, please read our policy below.
Returns & Exchanges
We do not offer refunds for change of mind purchases.
However, if you are unhappy with the colour you selected, we are happy to offer an exchange for another colour of the same product, subject to stock availability.
To be eligible for an exchange:
- Your request must be made within 14 days of receiving your order.
- The item must be unworn, unwashed, unused, and in its original condition with all packaging and tags attached.
- Proof of purchase must be provided.
Exchange Process
- Contact us at contactwovenofficial@gmail.com within 14 days of receiving your order.
- Include your order number and the colour you would like to exchange.
- Once approved, return the item to us.
- After we receive and inspect the item, we will send your replacement colour (subject to availability).
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
Where a product is confirmed to be faulty or incorrect, Woven will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a replacement, exchange, or refund where required by law.
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on items that:
- Have been worn, washed, or used.
- Are not in their original condition.
- Are returned without original packaging or tags.
Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes or limits any rights you may have under the law.
Woven reserves the right to update this policy at any time.